Refund policy

Our quality process assures you that the products are made to the same design & specifications as mentioned or displayed in our listings. Since our dolls are handcrafted, we do not offer any refunds unless the items are damaged in transit.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return on the basis of transit damage.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sewmedolls@gmail.com and state the reasons for your return along with pictures of the transit damage. If your return claim is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sewmedolls@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take pictures of the damages and email it to us at sewmedolls@gmail.com

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds & Exchange
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. You can also choose to get a new SewMe Doll shipped to you within 5-7 days of refund approval.